Junior Customer Service Specialist - German Speaking

Order Management for Products:

• Create and manage SAP orders from confirmed quotations, as part of a newly forming team that is continuously expanding,
• configure products according to customer specifications,
• ensure order specifications against production planning and availability,
• confirm orders and deliveries with customers,
• create delivery slips and coordinate deliveries with customers,
• process order changes in collaboration with customers and internal departments (inside sales, logistics),
• create customs invoices.

Quotation and Order Management for Services:

• Respond to customer requests via SalesForce and provide consultation on needed sevices,
• create quotations for spare parts, used products, and repairs,
• track quotations and follow up on outstanding offers,
• manage and track order creations from confirmed quotations,
• resolve open questions by coordinating with customers and internal contracts (technicians, logistics, etc.),
• create delivery slips and customs invoices.

What you need to succeed

• Bachelor’s degree in business administration, Supply Chain Management, or a related field,
• 0-3 years of experience in customer service management, preferably in a shared service center environment,
• nice to have experience in SAP and SalesForce,
• excellent communication skills in English and German,
• ability to manage multiple tasks and prioritize effectively,
• strong problem-solving skills and attention to detail,
• ability to assertively manage tasks and responsibilities,
• knowledge of customs regulations and invoicing processes is a plus,
• customer-focused with a commitment to delivering high-quality service,
• proactive and able to work independently,
• strong interpersonal skills and the ability to build relationships with internal and external stakeholders.

Discover your impact with KUKA Group

KUKA Group offers an enormous spectrum of possibilities to advance your career, live your passions and unlock your potential. We´re one of the world's leading automation specialists, offering global opportunities in areas such as robotics, automation, logistics, software solutions and electronics. If you´re a go-getter, a visionary with bold ambitions and believer in collaboration and mutual respect, then you're poised for success here at KUKA Group.

DEI (Diversity, Equity, and Inclusion) statement

Our core belief is in treating each other with kindness, an open mind, and mutual respect, creating an environment where everyone feels empowered to bring their authentic selves to work.

KUKA Group is a company committed to equal opportunities. We manage every application with meticulous care and consideration - with a decision-making process that pays no heed to your origin, educational background, age, gender, sexual orientation, or your religious or political beliefs. If you join KUKA Group, you will have ample opportunities to share what motivates you and what defines your individuality.

Join the journey!

If you think a career with KUKA Group could be what you are looking for, we´d love to hear from you. We´re looking forward to receiving your application!