Lean CI Specialist, Customer Experience

About the role:

We are looking for a highly motivated and driven Lean Specialist who can effectively communicate with diverse stakeholders, influence decision-making, and drive tangible results. The ideal candidate is a strong team player who thrives in a dynamic environment, demonstrates adaptability to change, and takes full ownership and accountability for delivering outcomes.

This role requires excellent problem-solving and analytical capabilities, with strong attention to detail, enabling the successful identification and implementation of continuous improvement opportunities across the organization.

As a Lean Specialist, you will lead the deployment of the Continuous Improvement (CI) vision and strategy across EMEA. This includes Lean and Six Sigma process deployment, training, and mentoring. The role is a key member of the Business Services, Electrical EMEA Commercial Operations team, ensuring a strong culture of Continuous Improvement and Lean is embedded and leveraged to drive change.

You will support the creation and implementation of Lean and Six Sigma strategies that improve factory margins, product delivery performance, employee safety, and reduce product and process variation. In addition, you will lead cross-functional projects, including those not strictly related to Lean or Six Sigma.

What you’ll do:

A. Strategy & Deployment

• Work through the leadership team to lead the development and implementation of the site Lean and Six Sigma strategy
• Define and execute the Continuous Improvement Framework (CIF) roadmap, including actions, training, and cross-functional activities such as Rapid Improvement Events (RIEs)

B. Assessment & Gap Analysis

• Conduct Eaton Continuous Improvement System (ECIS) assessments
• Identify performance gaps and partner with leadership to prioritize and close them

C. Business Improvement Support

• Provide Lean and Six Sigma support across the organization
• Drive both short-term and long-term business improvements

D. Operational Excellence

• Utilize Lean and Six Sigma tools to eliminate waste
• Drive improvements in customer satisfaction, cost reduction, and operational performance measured through KPIs

E. Continuous Improvement Governance

• Support the Continuous Improvement (Lean and Six Sigma) council

F. Execution & Capability Building

• Coordinate improvement activities including training, mentoring, Kaizen events, Six Sigma projects, tool deployment, and benchmarking

G. Coaching & Development

• Provide coaching on Lean, Six Sigma, and the Eaton Continuous Improvement Framework
• Expand capability across Customer Experience and other functional areas in Electrical EMEA

H. Alignment

• Partner with the OPEX Manager to ensure alignment of CI activities with broader functional strategy and vision

Qualifications:

• Bachelor’s Degree in Computer Science, Engineering, Information Systems, Business Administration, or related field
• Preferably 5+ years of experience, including at least 3 years hands-on experience in operational excellence, quality, continuous improvement, Lean, or Six Sigma

Skills:

• Strong communication skills with the ability to engage and influence diverse stakeholders
• Proven ability to drive results and get things done in complex environments
• Excellent teamwork and interpersonal skills, with the ability to collaborate across functions
• Adaptability and flexibility to thrive in a dynamic, changing environment
• Strong sense of ownership and accountability for delivering results
• Excellent problem-solving and analytical skills
• High attention to detail
• Strong prioritization and time management skills
• Demonstrated capability to lead change within teams

Preferred qualifications:

• Formal training or certification in Lean tools (5S, Standard Work, Value Stream Mapping (VSM), Setup Reduction (SUR), Total Productive Maintenance (TPM), Lean Material Flow (LMF)) and Six Sigma
• Minimum 3 years of related experience applying these methodologies
• Experience implementing Lean in low volume, high mix environments
• Background in Operations, Business Services, Supply Chain, or Product Engineering
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)

What we can offer to you:

• Wide range of Employee Benefits: Hybrid work model, Annual bonus, Cafeteria, Private Medical Insurance, Life Insurance, Eye-glass refund, AYCM partnership, Internal reward system (E-Stars)
• Employee Wellbeing Support: Access comprehensive support programs designed to enhance your overall wellbeing
• Family Friendly: Enjoy a family-friendly environment with policies that support work-life balance
• Talent Management and Career Development: We are dedicated to your professional growth, with a strong focus on internal mobility, continuous learning, and peer coaching
• Dog-Friendly: Bring your furry friend to work in our dog-friendly office
• Dedicated Spaces: Utilize our family room, multi-prayer room, stretching room, and chill room for your comfort and convenience
• Company Yoga Sessions: Participate in regular yoga sessions to stay fit and relaxed
• Social Responsibility: Join a socially responsible organization committed to making a positive impact
• Employee Appreciation Day: Celebrate with us on Employee Appreciation Day, recognizing your hard work and contributions

All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.

Join Eaton, a global leader where equality and inclusivity are at the heart of our mission. Here, everyone is valued and belongs. Be part of a team that delivers cutting-edge, energy-efficient solutions, making a tangible impact on the world. We empower our customers to manage electrical, hydraulic, and mechanical energy more effectively, safely, and sustainably. At Eaton, we’re dedicated to enhancing quality of life and protecting the environment with our innovative energy management technologies and services.

Our EMEA Business Service Center (BSC) in Budapest is Eaton’s largest office in the region. With a diverse team of over 750 people, representing 40+ nationalities and speaking 20+ languages, the BSC is the central hub for business services. It empowers seamless operations and drives exceptional results across our electrical, industrial, and corporate teams. We are proud to be a Disability Friendly Workplace, ensuring an inclusive environment for all our employees.