Customer Experience Continuous Improvement & Training SME

What you’ll do:

The Customer Experience Continuous Improvement & Training SME plays a key role in driving continuous improvement and operational excellence initiatives across Eaton's Customer Experience organization. Partnering with cross-functional teams across the EMEA region, you will identify opportunities to improve processes, enhance customer and employee experience, and support the adoption of best practices through training, coaching, and change management.

This role is ideal for someone with a passion for process improvement, problem-solving, stakeholder engagement, and helping teams work more effectively through Lean and Continuous Improvement methodologies.

• Lead continuous improvement initiatives from opportunity identification through implementation and measurable results
• Analyze operational performance, customer feedback, process data, and team insights to identify improvement opportunities
• Facilitate problem-solving workshops and process improvement activities using Lean and Continuous Improvement tools
• Partner with stakeholders across teams, countries, and functions to drive process enhancements
• Manage and track improvement initiatives, ensuring timely progress, clear ownership, and sustainable outcomes
• Support process standardization and maintain documentation, procedures, and work instructions
• Deliver and support training programs focused on Continuous Improvement, process excellence, and operational best practices
• Coach teams and stakeholders to foster a culture of continuous improvement and accountability
• Drive change management and ensure successful adoption of new processes and ways of working
• Identify opportunities for digitalization, automation, and data-driven decision-making in partnership with technical teams
• Promote knowledge sharing and help build Continuous Improvement capabilities across the organization

Qualifications:

• Bachelor’s degree in Business Administration, Engineering, Operations Management, Supply Chain, Quality, Information Systems, or a related field, or equivalent professional experience
• 3-5 years of experience in Customer Experience, Customer Support, Order Management, Service Operations, Operational Excellence, Continuous Improvement, or a related area
• Proven ability to identify, lead, and implement process improvement initiatives that deliver measurable business results
• Experience applying Continuous Improvement, Lean, or problem-solving methodologies in a business environment
• Strong analytical and stakeholder management skills, with the ability to work effectively across functions and teams
• Experience working in an international or cross-functional environment is an advantage
• Excellent communication, facilitation, and training skills
• A proactive mindset with a passion for continuous improvement, operational excellence, and driving sustainable change

Skills:

• Practical experience with Continuous Improvement, Lean, Lean Six Sigma, process optimization, and structured problem-solving methodologies
• Strong understanding of process mapping, root cause analysis, KPI management, and performance measurement
• Experience leading improvement initiatives, coordinating projects, and driving actions through to completion
• Experience delivering training, facilitating workshops, and supporting change adoption across teams
• Strong proficiency in Microsoft Excel, PowerPoint, Teams, and SharePointFamiliarity with tools such as Salesforce, SAP, Power BI, automation solutions, or quality management systems is an advantage
• Strong analytical and critical thinking skills with the ability to turn data into actionable improvements
• Excellent stakeholder management and communication skills, with the ability to influence and collaborate across functions
• Strong organizational skills, ownership mindset, and ability to manage multiple priorities effectively
• Customer-focused, proactive, and passionate about driving sustainable improvements and operational excellence

What we can offer to you

• Wide range of Employee Benefits: Hybrid work model, Annual bonus, Cafeteria, Private

Medical Insurance, Life Insurance, Eye-glass refund, AYCM partnership, Internal reward

system (E-Stars)

• Employee Wellbeing Support: Access comprehensive support programs designed to enhance

your overall wellbeing

• Family Friendly: Enjoy a family-friendly environment with policies that support work-life

balance

• Talent Management and Career Development: We are dedicated to your professional

growth, with a strong focus on internal mobility, continuous learning, and peer coaching

• Dog-Friendly: Bring your furry friend to work in our dog-friendly office
• Dedicated Spaces: Utilize our family room, multi-prayer room, stretching room, and chill

room for your comfort and convenience

• Company Yoga Sessions: Participate in regular yoga sessions to stay fit and relaxed
• Social Responsibility:Join a socially responsible organization committed to making a positive

impact

• Employee Appreciation Day: Celebrate with us on Employee Appreciation Day, recognizing

your hard work and contribution

All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.

Join Eaton, a global leader where equality and inclusivity are at the heart of our mission. Here, everyone is valued and belongs. Be part of a team that delivers cutting-edge, energy-efficient solutions, making a tangible impact on the world. We empower our customers to manage electrical, hydraulic, and mechanical energy more effectively, safely, and sustainably. At Eaton, we’re dedicated to enhancing quality of life and protecting the environment with our innovative energy management technologies and services.Our EMEA Business Service Center (BSC) in Budapest is Eaton’s largest office in the region. With a diverse team of over 700 people, representing 40+ nationalities and speaking 20+ languages, the BSC is the central hub for business services. It empowers seamless operations and drives exceptional results across our electrical, industrial, and corporate teams.