HR Partner, Customer Care - French and English Speaker

Role summary:

The HR Partner Customer Care will help build a people-first culture that delivers business results. Providing expert HR consultation to both management and employees, as well as day-to-day HR support, within a Flowserve business unit.

Hybrid role: 2 days in office/3 days remote (work from home)

Your role:

• Respond to customer requests and provide guidance to associates and managers
• Consistently execute HR processes, using case management, chat and telephony
• Provide guidance to associates and managers on self-service transactions and navigating the HR portal
• Research solutions to HR customer inquiries and escalate as needed
• Understand and be able to communicate HR policies, processes, and procedures
• Adhering to Flowserve’s safety, integrity and code of conduct policies
• Other duties as required and assigned by manager

Your profile:

• Bachelor’s degree in business/HR
• Ideally one year of experience in HR or customer service
• Proficiency in English and French is a must
• Exceptional customer service, emotional intelligence and empathy
• Excellent probing abilities, to identify true need from customer
• Resourcefulness and ability to find answers quickly
• Thorough with responses to inquiries and issues
• Adaptable to different customer types and situations
• Technologically savvy to improve and automate activities
• Confidentiality and discretion for managing sensitive information
• Executive presence and ability to deliver high touch support

Preferred:

• Studies in Human Resources
• Relevant experience
• Prior experience in an HR Operations Environment
• Working knowledge of Workday and/or Neocase

What we can offer you:

• Friendly multicultural environment and team events
• Life, accident and health insurance
• Cafeteria Package
• Career development and training opportunity
• There is an opportunity for home office

#HR #CustomerCare #PeopleOperations #ServiceDelivery