Team Lead, HR Services

The Role

As a Team Leader, HR Operations (EMEA), you will play a pivotal role in shaping the newly designed Tier 1 operating model within our EMEA HR Services organisation. Following the strategic transformation and upcoming split of the current Tier 1 team into two dedicated operational teams, this role provides a unique opportunity to build, lead, and mature one of the new sub‑teams, ensuring a high‑quality, scalable HR service delivery model.

In this position, you will lead a team of HR Operations Specialists who provide day‑to‑day support across a wide range of HR processes. You will drive operational excellence through reliable service delivery, strong team leadership, and a clear focus on quality, standardisation, and continuous improvement. With responsibility for workflow oversight, issue resolution, performance support, and coaching, you will foster an environment where employees feel supported, empowered, and able to grow.

A core responsibility of the role is to build strong and sustainable process foundations. You will create and maintain comprehensive, version‑controlled process documentation (SOPs, DTPs), ensuring clarity, consistency, and audit readiness. You will also take ownership of the service catalogue for your team, defining scope, service levels, responsibilities, and hand‑offs. This includes designing and maintaining a robust backup and coverage model to remove operational risk and ensure business continuity.

You will play a key role in harmonising processes across EMEA, reducing unnecessary country‑specific differences while ensuring compliance with local requirements. With a “global by default, local by exception” mindset, you will work closely with your Senior Manager, your Team Leader peer, local HRBPs, and functional partners to align workflows, remove inefficiencies, and implement standardised solutions across countries.

Automation, simplification, and digitalisation will be central to your work. Partnering with HRIT, Workday teams, and cross‑functional HR Services groups, you will help identify opportunities to move manual tasks into Workday, improve routing accuracy, enable configuration-driven controls, and streamline HR case handling. You will support the planning and implementation of system changes, ensuring your team is trained and documentation is updated.

This role requires strong cross‑team and cross‑region collaboration. You will work closely not only with your peers within EMEA HR Services—such as Payroll Operations, Mobility/Immigration, Data Privacy, H&S, and specialised T2/T3 teams—but also with representatives in other regions (AMER and APAC). By sharing best practices, aligning global processes, and contributing to design discussions, you will help strengthen Kyndryl’s global HR operations model.

Building strong partnerships with local HRBPs is essential, as they are key customers and stakeholders. You will ensure clear communication, transparent issue handling, and proactive identification of friction points or opportunities for simplification. Through regular connects, you will build trust and demonstrate the value your team delivers.

As a leader, you will be expected to model empathy, inclusivity, and accountability. You will coach your team through change, provide regular feedback, support capability development, and cultivate a positive work environment. You will help colleagues navigate ambiguity and ensure the team remains engaged, supported, and aligned with the wider EMEA HR Services vision.

This role is both operational and transformational, offering the opportunity to influence how HR services are delivered in the region. You will contribute to cross-country improvement projects, participate in transformation activities, and support the implementation of new processes, tools, and policies. You will also play a role in risk mitigation, data privacy adherence, and operational quality assurance by identifying risks, capturing trends, and leading remediation actions.

If you are passionate about leading teams, strengthening HR operations, shaping scalable service delivery models, and collaborating across borders to build a modern, efficient HR function, this role offers a meaningful and exciting opportunity to make a lasting impact within our organisation.

Required Skills and Experience:

• Proven experience in HR Operations or HR Services, with strong understanding of end‑to‑end HR processes and service delivery.
• Experience leading teams and/or managing operational or cross‑functional projects, ideally in an HR Shared Services or multi‑country environment.
• Ability to organise, guide, motivate, and support a team while fostering a positive, inclusive, and performance‑oriented culture.
• Strong interpersonal and communication skills, with the ability to build trust, influence stakeholders, and collaborate effectively across teams, regions, and functions.
• High level of empathy, professionalism, and maturity when dealing with employees, managers, and HR stakeholders.
• Fluent English, with the ability to communicate clearly in both written and verbal form.
• Ability to deliver work with speed, accuracy, and accountability, even in dynamic or ambiguous situations.
• Creative, solution‑oriented approach; ability to identify simplification opportunities and improve processes.
• Strong organisational skills with attention to detail, prioritisation ability, and confidence to drive decisions.
• Comfort working in changing environments and readiness to contribute to transformation and process redesign.

Preferred Skills and Experience:

• Experience working with or leading change management initiatives (process transitions, system enhancements, operating model shifts).
• Familiarity with Workday HCM, HR case management tools, or HR digitalisation/automation technologies.
• Capability to work in a matrix organisation, collaborating with cross‑regional teams (e.g., AMER/APAC) and across different HR Service lines

What You Can Expect

Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best.

From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.

We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Being You

The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact’s Kyndryl email address.