Key Account Manager

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world’s most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

The Key Account Manager is responsible for managing and growing strategic key accounts, distributors, developing and implementing account management strategies, and achieving account management targets. They identify new business opportunities within key accounts, build and maintain relationships with key clients, and provide excellent aftersales service to retain customers. The Sr. Representative also conducts market research, analyzes industry trends, and provides strategic recommendations to senior management. This role requires extensive experience in key account management, strong analytical skills, and the ability to develop and maintain strong customer relations.

Responsibilities

• Client Relationship Management:

o Be the primary point of contact for our strategic clients.

o Address customer concerns, queries, and feedback promptly.

o Foster long-term relationships by understanding client needs and tailoring solutions.

• Sales Support and Strategic Growth:

o Collaborate with account managers to identify growth opportunities.

o Present new or additional products and services to existing clients.

o Approach prospective clients through targeted outreach and relationship building.

• Goal Driven Approach:

o Focus on goals: Regularly assess personal and professional expectations.

o Align workplace behavior with objectives to drive success.

o Demonstrate a strong desire to exceed performance targets.

• Innovation and Strategic Thinking:

o Inspired to innovate: Propose creative solutions to enhance processes.

o Analyze market trends and adapt strategies accordingly.

o Continuously seek ways to elevate our client experience.

• Leadership and Accountability:

o Empowered to lead: Take ownership of strategic initiatives.

o Mentor junior team members and share best practices.

o Embrace accountability for team performance.

• Effective Communication and Influence:

o Convey ideas clearly and persuasively.

o Collaborate with cross functional teams to drive results.

o Influence decision-making at senior levels.

• Strategic Planning and Execution:

o Develop and execute account plans aligned with organizational goals.

o Monitor progress, adjust strategies, and ensure timely execution.

High Impact Behaviors:

• Continuous Professional Development: Professionals should be committed to lifelong learning, seeking out opportunities for self-improvement, and staying abreast of industry trends and best practices.
• Collaboration and Teamwork: Effective professionals understand the value of collaboration. They work well with others, contribute to team goals, and understand that diverse perspectives can lead to better solutions.
• Results Driven Performance: High performing professionals focus on delivering results. They set high standards for their own performance and are committed to achieving objectives efficiently and effectively.

Qualifications:

• A bachelor’s degree in mechnical engineering or/and at least 4 years experience or equivalent work experience that provides exposure to fundamental theories, principles, and concepts.
• Strong analytical and critical thinking skills.
• Proficiency in data analysis tools and software.
• Ability to work collaboratively in a team environment.
• Eagerness to learn and take on new challenges.
• organizational skills and the ability to manage multiple tasks simultaneously.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.