Salesforce Delivery Manager

We are looking for a Salesforce Delivery Manager who will lead the successful delivery of Salesforce initiatives from planning through deployment. This role requires strong Salesforce expertise, excellent client-facing skills, and the ability to manage projects, teams, and stakeholders with clarity and confidence.

Responsibilities

• Lead end-to-end delivery of Salesforce solutions, ensuring high quality and on-schedule implementation
• Serve as the primary client contact throughout the project lifecycle, maintaining strong relationships and clear, consistent communication
• Manage project resources, timelines, and budgets, ensuring efficiency, transparency, and alignment with delivery goals
• Facilitate team and client meetings to gather requirements, track progress, and resolve blockers
• Collaborate with Salesforce developers, architects, and technical teams to translate business needs into effective, scalable solutions
• Identify and manage project risks and issues, coordinating with teams to resolve escalations and maintain project stability
• Apply Salesforce best practices and project management methodologies across all client engagements
• Oversee user acceptance testing (UAT) and conduct quality assurance checks to ensure solution integrity
• Understand and guide architectural decisions across all phases of the Software Development Life Cycle (SDLC)
• Establish and manage CI/CD processes within the Salesforce environment, with awareness of different strategies and their trade-offs
• Support the full lifecycle from pre-sales to post-go-live, ensuring proposed solutions align with customer needs and expectations
• Apply margin calculation and forecasting practices to support budget planning and resource management
• Ensure teams follow coding standards, naming conventions, and best-practice development guidelines

Requirements

• At least 8 years of IT experience, including 3+ years of proven experience in a Delivery Manager role with strong Salesforce domain knowledge
• Strong project management skills, preferably with Agile methodology experience
• Ability to manage multiple projects simultaneously and meet tight deadlines
• Proficiency with project management tools
• Solid understanding of SDLC, CI/CD, and overall Salesforce ecosystem practices
• Knowledge of margin calculation, budgeting, and team staffing principles
• Basic understanding of coding standards and development best practices
• Strong problem-solving and decision-making abilities
• Excellent customer relationship and communication skills in English (both verbal and written, B2+ level)

Nice to have

• Salesforce certifications

• International projects with top brands
• Work with global teams of highly skilled, diverse peers
• Healthcare benefits
• Employee financial programs
• Paid time off and sick leave
• Upskilling, reskilling and certification courses
• Unlimited access to the LinkedIn Learning library and 22,000+ courses
• Global career opportunities
• Volunteer and community involvement opportunities
• EPAM Employee Groups
• Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.