Csaláskezelési ügyfélszolgálati szakértő

If you’re interested in customer service, the world of call centers, and would like to help prevent fraudulent activities, we might be a good fit for each other!

We’re looking for a Fraud Management Customer Service Specialist to work on a 24/7 schedule!

We count on you in these tasks:

• Handling incoming client calls regarding scam-type incidents
• Taking immediate measures and actions to prevent further client claims.
• Maintaining Contact with Partner Units
• Assistance in handling inquiries from regulatory and supervisory authorities

You are welcome to apply if you have:

• You’re ambitious and looking for a place where you can gain real, applicable professional knowledge
• You are flexible enough to work 24/7 schedule and are willing to take on challenges
• You are open to cooperation and enjoy working in a team
• You have strong problem-solving skills and not only identify issues but also actively work to resolve them
• You have excellent, empathy-based communication skills, both verbal and written
• If you can work individually, but know when to ask for help
• If you are confident in using IT-based systems

You start with advantage if you have:

• Experience in customer service, whether over the phone or in person
• Work experience in a banking or financial institution
• Excellent questioning skills that help you identify your clients' actual needs
• Confident English language skills, both spoken and written

Why it is good to join us:

• Hungary’s largest financial institution offers you security, stability, and opportunities for professional development
• As an innovative employer, we offer a comprehensive training program and career opportunities, and we support your career progress.
• We’re an open, friendly team where we work together every day to meet our clients’ needs while looking out for one another
• We offer a competitive benefits and Cafeteria package
• We offer a private health insurance package and also support your healthcare fund and voluntary retirement savings
• We offer you a wide range of employee benefits (e.g., discounts on cell phones, housing loans, bank accounts, and vacations)

We're located here:

• 1131 Budapest Babér u. 7.

Az OTP Bank Kelet-Közép-Európa meghatározó bankcsoportja. Magyarország egyik legnagyobb munkáltatójaként stabil munkahelyet biztosítunk. Küldetésünk, hogy hagyományainkra építve formáljuk a jövőt és innovatív megoldásokon dolgozunk.